The overall location is quite good, just a 2-minute walk from Akihabara JR Station. There’s a Family Mart, Denny’s, and McDonald’s downstairs, so it’s very convenient to grab food quickly at any time.
Although the room isn’t large, which I believe is a characteristic of Tokyo, it is clean, tidy, and well-equipped. The entire journey would have ended pleasantly until we encountered a bald, tall male front desk clerk in the lobby. He did two things that made guests’ impressions of the hotel plummet.
If you can’t recognize him from my description of his appearance, there’s another way—he is the most passive-aggressive service staff member I’ve encountered in all of Japan.
First: We lost a room key. We admitted it directly at checkout and were willing to accept any form of compensation. He stated that we needed to pay 2000 Yen, and while we were taking out the money, he couldn’t resist making a few passive-aggressive remarks. It was as if guests coming for a vacation needed to accept his accusations and moral judgments.
The second incident: We checked out on the morning of the 5th and indicated that we would be checking in again on the 6th (we went to Fuji that night). The hotel staff saw our reservation for the 6th in the system and directed us to store our luggage in the storage room next to the elevator. When we checked in on the afternoon of the 6th, we suddenly found that our luggage was missing. At that point, we encountered the bald clerk again. He said to us: “Why didn’t you tell us you were storing your luggage for more than one day?”
We expressed our confusion and explained it kindly. I’m not sure if he had a comprehension issue or just wasn’t thinking clearly, but he kept insisting, “You should have told us in advance next time.” This request seemed to suggest to the guests: “Yes, we’re unprofessional, but so what? You could remind us. Since you didn’t remind us, it’s your fault. Please remind me next time that I’m unprofessional!”
I don’t understand why the hotel system has information displayed yet the hotel still makes mistakes. Guests check into hotels for vacation, not to endure his moral judgments and accusations. It seems like making people feel miserable is the goal and attitude of his work.
This otherwise nice hotel loses significant points because of this employee, which is really unfortunate.
整體地理位置很不錯,在秋葉原JR站步行2min的地方
樓下有family mart和Denny‘s、麥當勞,所以任何時候想要快速grab food,都是很便捷的
房間雖然不大,我相信這是東京特色了,但是整體乾淨整潔、設備齊全。
本身整個journey都會愉快的結束,直到我們遇到了大堂一位光頭、身高較高的男性前台服務員。他幹了兩件事情讓客人給這個酒店的印象跌入谷底。
如果你沒有通過我對他外觀的表述辨認他,還有一個方式——他是整個日本說話最passive aggresive的服務生了
第一:我們弄丟了一張房卡。我們直接在退房時承認並願意接受任何形式的賠償。他表述需要支付2000 Yen,我們在掏錢的時候,他也不忘passive aggressive的說上幾句風涼話。彷彿客人來度假入住是需要來接受他的指責與道德審判。
第二件事:我們在5th早晨退房,並表明將會在6th再次入住(我們5th當晚去fuji遊玩了)。該酒店的服務人員從電腦system中看到了我們6th的訂單,並指引我們把行李寄存在電梯旁邊的storage room。當我們6th下午辦理入住時,缺猛然發現我們的行李不見了。這時,我們再次遇到了這名光頭服務員。他對我們說:你們為什麼不告訴我們你們要寄存more than 1 day
我們表示不解,並友好解釋,他不知道是理解能力有問題還是就是腦子不清醒,一直說:你們下次要提前和我們說。這個要求彷彿是在對客人說:沒錯,我們工作不專業,那又如何,你們可以提醒我們呀。既然你們沒有提醒我們,那你們有問題,下次請提醒不專業的我哦!
我不明白酒店系統都有顯示的資訊,為何酒店還會犯錯。並且客人來酒店入住是度假,並不是來接受他道德的審判與指責的。把人的心情弄得很糟糕大概是他工作的目的與態度把。
這個整體不錯的酒店,因為有這個員工而大大扣分,實在是可惜
The overall location is quite good, just a 2-minute walk from Akihabara JR Station. There’s a Family Mart, Denny’s, and McDonald’s downstairs, so it’s very convenient to grab food quickly at any time.
Although the room isn’t large, which I believe is a characteristic of Tokyo, it is clean, tidy, and well-equipped. The entire journey would have ended pleasantly until we encountered a bald, tall male front desk clerk in the lobby. He did two things that made guests’ impressions of the hotel plummet.
If you can’t recognize him from my description of his appearance, there’s another way—he is the most passive-aggressive service staff member I’ve encountered in all of Japan.
First: We lost a room key. We admitted it directly at checkout and were willing to accept any form of compensation. He stated that we needed to pay 2000 Yen, and while we were taking out the money, he couldn’t resist making a few passive-aggressive remarks. It was as if guests coming for a vacation needed to accept his accusations and moral judgments.
The second incident: We checked out on the morning of the 5th and indicated that we would be checking in again on the 6th (we went to Fuji that night). The hotel staff saw our reservation for the 6th in the system and directed us to store our luggage in the storage room next to the elevator. When we checked in on the afternoon of the 6th, we suddenly found that our luggage was missing. At that point, we encountered the bald clerk again. He said to us: “Why didn’t you tell us you were storing your luggage for more than one day?”
We expressed our confusion and explained it kindly. I’m not sure if he had a comprehension issue or just wasn’t thinking clearly, but he kept insisting, “You should have told us in advance next time.” This request seemed to suggest to the guests: “Yes, we’re unprofessional, but so what? You could remind us. Since you didn’t remind us, it’s your fault. Please remind me next time that I’m unprofessional!”
I don’t understand why the hotel system has information displayed yet the hotel still makes mistakes. Guests check into hotels for vacation, not to endure his moral judgments and accusations. It seems like making people feel miserable is the goal and attitude of his work.
This otherwise nice hotel loses significant points because of this employee, which is really unfortunate.
整體地理位置很不錯,在秋葉原JR站步行2min的地方
樓下有family mart和Denny‘s、麥當勞,所以任何時候想要快速grab food,都是很便捷的
房間雖然不大,我相信這是東京特色了,但是整體乾淨整潔、設備齊全。
本身整個journey都會愉快的結束,直到我們遇到了大堂一位光頭、身高較高的男性前台服務員。他幹了兩件事情讓客人給這個酒店的印象跌入谷底。
如果你沒有通過我對他外觀的表述辨認他,還有一個方式——他是整個日本說話最passive aggresive的服務生了
第一:我們弄丟了一張房卡。我們直接在退房時承認並願意接受任何形式的賠償。他表述需要支付2000 Yen,我們在掏錢的時候,他也不忘passive aggressive的說上幾句風涼話。彷彿客人來度假入住是需要來接受他的指責與道德審判。
第二件事:我們在5th早晨退房,並表明將會在6th再次入住(我們5th當晚去fuji遊玩了)。該酒店的服務人員從電腦system中看到了我們6th的訂單,並指引我們把行李寄存在電梯旁邊的storage room。當我們6th下午辦理入住時,缺猛然發現我們的行李不見了。這時,我們再次遇到了這名光頭服務員。他對我們說:你們為什麼不告訴我們你們要寄存more than 1 day
我們表示不解,並友好解釋,他不知道是理解能力有問題還是就是腦子不清醒,一直說:你們下次要提前和我們說。這個要求彷彿是在對客人說:沒錯,我們工作不專業,那又如何,你們可以提醒我們呀。既然你們沒有提醒我們,那你們有問題,下次請提醒不專業的我哦!
我不明白酒店系統都有顯示的資訊,為何酒店還會犯錯。並且客人來酒店入住是度假,並不是來接受他道德的審判與指責的。把人的心情弄得很糟糕大概是他工作的目的與態度把。
這個整體不錯的酒店,因為有這個員工而大大扣分,實在是可惜
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入住於2025年12月
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夫妻/情侶出遊 高級雙人間(禁菸)
入住於2025年10月
Sam n Sam
獨自出遊 雙人間(禁菸)
入住於2025年10月
WONG JACKO
好友出遊 單人房 禁菸
入住於2025年12月
ynaffitliu
好友出遊 雙人間(禁菸)
入住於2025年10月
1386172****
家庭出遊 雙人間(禁菸)
入住於2025年10月
M543753****
夫妻/情侶出遊 雙人間(禁菸)
入住於2025年10月
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夫妻/情侶出遊 高級雙人間(吸菸)
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chloecc
夫妻/情侶出遊 雙人間(禁菸)
入住於2025年10月